Xfinity stuck on almost activated If you'd rather chat with a Mobile expert online, that can be done through this link comca. If there is any problem with activation, I will return the watch to Xfinity. 1. Connect to a WiFi network. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. & Sep 10, 2021 · You could try getting a new sim card altogether. Select "Xfinity Support" from that list. WiFi is fine. Jul 9, 2021 · Hi, I activated a new XB7 modem 2 days ago and all went well except the Advanced Security is stuck. If it works, I guess I’ll have to buy all future watches from Xfinity because the last two other watches bought from Apple would not activate on Xfinity. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it if your Xfinity Box is stuck on Welcome connecting to your entertainment experience then this tutorial will guide you on how to resolve this issue. Oct 23, 2022 · I was bounced from tier 1 to tier 2, then advanced support, then transferred to Apple who in turn told me I’d have to call XFINITY back, tier 1, then tier 2, advanced support, then call disconnecting, calling back twice, finally tier 3 then advanced support or whatever they said to the person finally telling me that since the phone was Access on Apple TV, Roku, and smart TV's will be available once your Xfinity products have been set up in your home. If you don't, follow the steps below. Just select Xfinity support and you will be able to speak with the next available specialist. The instructions on the webpage "How do I activate my device with Xfinity Mobile?" did not help. You can reach them at, 855-75-PREPAID or 855-757-7372 or through the website xfinityprepaid Jan 19, 2025 · Hello, Xfinity Community, I’m reaching out to share my frustrating experience regarding the activation of an e-SIM for my Apple iPhone 12. Press Enter to send it. If your new box is still stuck during the activation process, I will check to see if the box is listed on your Xfinity app. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Box randomly restarts and get stuck in this Welcome menu. Mar 18, 2022 · In your Apple ID you will see a list of devices connected to you Apple ID. The issue is not simple. Nov 28, 2021 · I have been back and forth with three reps trying have an Apple Watch added to my accountMy new watch is apple watch 7 45mm Titanium, when I activate cellular, It stuck at STEP 3/4 I have up May 7, 2020 · Same problem the past month since I've returned to Comcast. Frequently both my Xfinity account App and my Remote app- show blank screens and cycle to authorize - but go nowhere and eventually say “unable to connect to the network” - meanwhile I have tv and internet- just the apps can’t connect. Our replacement box would not activate and was in the "voice assist" loop. It says "Enabling Advanced Security" And "hang on while we finish setting up" " Oct 11, 2023 · I have been unable to activate my storm ready WiFi. Learn more. 190. With our new Xfinity support chat, you do not need to input the name of a person. Technician's Assistant: What's the brand/model of your phone? Sep 17, 2022 · The "To:" line prompts you to "Type the name of a person". Note, I also had issues when transferring my number from Xfinity Mobile to my new carrier because when I asked them to close my account they said we cannot close it because it wasn't activated. I attach a screenshot of the phone's cellular settings. Select the Comcast device (left facing arrow) and select “Remove From Account”. I have tried resetting the gateway, uninstalling the app and reinstalling, tried on different devices and also on different networks (connected to home network and mobile as well as a separate home network dissociated with xfinity) as well as many others. Bienvenido. -Richard Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. We definitley want to ensure you can activate your device without problem! Sep 16, 2022 · First phone was late from expected ship date, now trying to activate they are saying wait 7-10 days because activation stuck in the system,, they said the activation was on 9/20, I didn't even get the phone until 9/21, I didn't have the port information until 9/21, so I still don't know how its possible that the port request was submitted on 9/ Sep 17, 2022 · I don’t think many Xfinity employees know this. As a new customer, I enrolled in a new mobile line with Xfinity, and I was promised by multiple agents that I would be able to get an e-SIM activated for my phone. Possibly try another Wi-Fi network. Dec 18, 2024 · Hi there, @user_6gzway I'm very sorry for the trouble you are having activating your Xfinity Mobile phone. st/3hxnpaZ or texting or calling (888) 936-4968. Long version: I responded to a promo to get discount on Internet and free Samsung phone when I bring my number but I had pro Oct 25, 2021 · To send a direct message you may need to: Click "Sign In" Click the "direct message" icon. st/3G78PAk. These cookies are essential for the proper functioning of our Services. Is there a specific spot you seem to get stuck at during the activation process in the Xfintiy app such as when it checks for xFi Pods or when you connect by Bluetooth? May 2, 2024 · But after receiving the phone number, I have no way to activate the eSIM on this device, although in my personal cabinet the status of this device is shown as activated. If you’re activating a new iPhone 13, 14 or SE (third generation), you should have received a push notification titled “ Carrier Cellular Plan Ready to Be Installed ” once the activation completed. As you are typing a drop-down list appears. An "Xfinity Support" graphic replaces the "To:" line. We would be more than happy to help try and get this set up for you since you are not able to get through over the phone. I'm stuck on that screen and I have chatted with 4 different representatives and most of them tried their best. Sep 20, 2022 · I can't even get the thing to activated. I removed the payment method, and that had zero effect. Jan 10, 2025 · But can't activate new modem due to xfinity not unlinking my old account. That team can be reached at 1 (888) 936-4968 via text message and over the phone. The bill shows up in my email, but it doesn't seem to matter what browser I use (chrome, firefox, and the xfinity app) I'm getting the same issue across the board. Well of course it's active, it's my cell phone that I use every day and pay this bill for every month. Oct 18, 2023 · Hello @user_xzes0g thank you for taking the time to use our community here for assistance with your issues. Our team is happy to help and get that working. I've unplugged it literally 5 times. If you've activated your device but it's not working, confirm that you see "Xfinity Mobile" on the top left of the home screen. Xfinity gets zero stars from me. Type your message in the text area near the bottom of the window Jan 25, 2024 · Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. Get the most out of Xfinity from Comcast by signing in to your account. I have nothing. Nov 11, 2021 · Welcome to our community forum, @jackyluo! I know it's important to get your services set up so you can start enjoying them right away! Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Aug 17, 2023 · Before you begin. Nov 14, 2022 · I am also facing this issue, i have tried contacting support but they cant seem to do anything about it. Dec 10, 2024 · -First, you need to activate your Xfinity Internet service using the Xfinity app if it is not already activated. Jun 27, 2023 · Additionally, be on the lookout for an email from Xfinity with instructions on how to activate your Peacock Premium service at no extra cost (currently $4. If not, let me know so I can better assist. Now go back to Xfinity TV box and go to Apple TV app. Bienvenue screen. Sep 25, 2020 · To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. 246, which may be reachable for those with access to Comcast's private network, but not to anyone on the public Internet. - This was the one for me! My sim card was activated Apr 16, 2023 · UPDATE 1 10/7/23 afternoon:: I DM'd with Xfinity support and, after going through a lot of Q&A, Xfinity support refreshed the signal to my X1 box and it has appeared to correct the problem! Here's how to DM. Oct 5, 2023 · Hello, I moved my services about 2 months ago and when I was activating my service at my new address the app errors out. (Due to account security concerns, we’re unable to perform any device or account specific requests here. We definitely want to ensure you are able to use your box to watch all of your favorite channels, especially on the weekend. Feb 26, 2025 · The "To:" line prompts you to "Type the name of a person". For assistance, please reach out to our Xfinity Mobile team directly by chatting with us at comca. Long version: I responded to a promo to get discount on Internet and free Samsung phone when I bring my number but I had pro Sep 16, 2022 · Short version: System stuck in ‘activation in process’ for two weeks+. Xfinity For full functionality of this site it is necessary to enable JavaScript. i’ve already factory May 15, 2024 · Eventually I have to go to the Xfinity store to have it activated in person, which still takes several hours for them figure it out over the phone with their support team. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Jan 1, 2025 · Whenever I go to click on bill information, I get the three dots in a circle in the middle of the page indicative of loading status, but it doesn't want to move past that. I get a message that says, “Oh, no! Something did not work…” My servi Jul 3, 2023 · i’ve seen other customers have the same problem previously that im having right now but the threads got closed pointing me here. We do not have access to Prepaid accounts on this platform. Sep 20, 2022 · To do so, follow these steps: Ensure your device has been activated. Just make sure you've run it by customer service and they make a note on your account before heading in, it will make the process go much more smoothly. Mar 25, 2022 · It goes on to say that the iPhone you're trying to pair with this Apple Watch is jot active on your Xfinity Mobile account. com Oct 2, 2024 · The X1 box is stuck on the Welcome. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Essential. I’ve already turned the tv off and on. net" --> private IP 10. I started the activation process last night (1/5) around 6pm, and my phone service is still in limbo this morning (1/6). Click the "New message" (pencil and paper) icon. Long version: I responded to a promo to get discount on Internet and free Samsung phone when I bring my number but I had pro Nov 11, 2024 · user_y4y9lw Thank you so much for making a post for help with activating your new modem. Instead, type "Xfinity Support" there. my old 4k cable box died out? so they sent us a new one & when it gets to the choose your language screen i can’t do anything because the remote it came with will not work & will not pair. After several weeks, finally yesterday Xfinity stream was working, but buggy. You can set your device to block or alert you about these cookies, but some parts of the Service will not work. st/3Oh1L7Y. If there is a publicly accessible site the article should be corrected. Fot instance in our area Comcast cable is on poles. If so, see if the troubleshooting option through the app helps. Essential cookies cannot be switched off in our systems. Sep 16, 2022 · Short version: System stuck in ‘activation in process’ for two weeks+. Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Customer service can send you one in the mail or you can get one from an Xfinity store. Mar 9, 2025 · Hot to the touch is never a good thing, I am glad you swapped it out. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. 99/mo). com 2 days ago · Step 4: Initiate the Activation Process. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Help. I am keeping my WiFi only watch until the new watch comes. Good luck! Xfinity support: thanks for reaching out for help with your Xfinity stream app. Jul 17, 2020 · @rasmusrj wrote:. Worn out remote control; Dead remote batteries; Intrusion that occurs between the remote and receiver; Unavailability of the channel within your region; Channel is not part of your favorite list; Activated Channel-lock Mar 17, 2022 · Similar problem. For about a month the app has been stuck on purchase screen across several Samsung devices, making the app useless. Try logging in again using QR code and viola!! May 21, 2022 · @user_8ad21a Hello! If you are still having activation issues, Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca. Nov 22, 2023 · The "To:" line prompts you to "Type the name of a person". Update to the latest operating system. It says we are almost activated but still doesnt work. Feb 5, 2024 · Same issue with my 2021 Samsung Smart TVs. Dec 23, 2021 · If you’ve experienced your Xfinity being stuck on just one channel, one or more of the listed factors below can be the cause. And I had to unplug the X1 box because when I pressed on the power button nothing happened. Oct 5, 2023 · Hey there, @user_p5btfu, thanks for reaching out through Xfinity Forums regarding your Xfinity Prepaid account. xfinity. I found that Xfinity stream worked fine with my Roku on another TV, so bought the Roku Express 4K for under $30 and set it up on my newer Samsung, set up Xfinity Stream through the Roku and it works perfectly. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Oct 15, 2023 · Congratulations on getting the Storm Ready WiFi! I apologize that it has been troublesome to get that activated. There are several ways to activate your Xfinity Mobile phone: Online Activation: Visit the Xfinity Mobile website and follow the instructions. The Technician said that the issue is caused by older phisical comcast networks. Type your message in the text area near the bottom of the window. See full list on xfinity. Still goes to the settings screen. May 12, 2021 · What could be the cause why Xfinity mobile is not working? You might need to do the following; Check if you mistakenly activated the aeroplane mode. Here's a link to our Xfinity Mobile website https://www. It's almost been a month and I've spent more time on the phone with Xfinity than having a working phone. ) Aug 11, 2024 · Hey there, thanks for reaching out through Xfinity Forums regarding the issue with your box. Jan 2, 2021 · I have an iPhone 12 (unlocked, purchased directly from Apple in October 2020) and am trying to activate my Xfinity service and port my number from Verizon. " Customer: We are trying to connect our phone to xfinity . Please check if you're inserting the SIM card correctly, then verify that you're using the correct account information when trying to activate online or through the Xfinity app, if issues persist, try restarting your phone, checking your network signal strength. Oct 24, 2020 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. -Before setting up your Xumo Stream Box, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device. Feb 7, 2024 · We have a specialized team of experts that are able to assist our Xfinity Mobile customers. comcast. Here are a couple things to check: Make sure to choose Set Up Over WiFi (not Set Up Over Cellular) when activating your device. com" --> "cablecardactivation. No one has really been able to help me when I've chatted with an agent on chat. 54. I can't do it because the app and web browser won't let me turn off autopay for the old account. Note: If you are using separate SSIDs for your 2. Feb 25, 2025 · Xfinity sent an email instructing us to reactivate secondary email accounts we still want to use but after following all the prompts I get stuck in an endless loop and it still won't open the accou Feb 2, 2024 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. It says "It takes a few moments to activate" then says "SIM not supported" and after 7 reps last week and 4 hours of conversation today. My first device would not work. I've checked all the connections, and they're fine. It seems a lot of people have had this problem for a while and that it has not been resolved. What is the activation process of the Xfinity Learn how to manage your Paramount+ subscription on Xfinity. Restart Sep 15, 2024 · • The "To:" line prompts you to "Type the name of a person". Please note it may take up to two hours to receive this email. Download the Xfinity app on the Apple Store or Google Play. After 3-4 hours of support, and escalation to a higher department, I was told to return the device and get a new Oct 31, 2023 · "activatecablecard. Jun 22, 2023 · We had the same problem. ; Enable Bluetooth on your phone. Continue Dec 11, 2022 · @user_39b57e I left Xfinity Mobile because of it. Jun 22, 2024 · Turned on the TV and it just stuck on the settings screen. Ascertain if your phone is displaying 4G LTE or 3G on top of the screen. xsp. You would need to reach out directly to our experts at the Xfinity Prepaid team. Ensure that your Xfinity Gateway is not in Bridge Mode. Then it works for 5-7 days, and the same thing happens. Sep 20, 2022 · If these steps still don’t activate your device, it may be due to some other issue. I'm on hold and about to cancel at this point. 4 GHz and 5 GHz bands, this activation process will merge these into a single SSID and password across both bands for a stronger, more efficient and reliable connection. Remove all Comcast devices from your account (I had 12 different devices).
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